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Least Trusted Fast Food Chain in the U.S.


This renowned sandwich eatery was one point from average customer satisfaction. It dropped two points from the 2020 survey's 79.

Chipotle Mexican Grill

The Mexican eatery scored 77, close to average. The fast food company has a 3.6 out of 5-star total customer rating on Consumer Affairs.


The coffee chain's ACSI 2020 rating of 79 dropped down two points. Dunkin' gets 3.7 ratings on Consumer Affairs, but customers say its doughnuts aren't as good as they used to be.

Papa John's

Papa John's ASCI score dropped from 78 to 77, while Consumer Affairs gives the pizza restaurant 3.5 stars.

Burger King

Burger King's ACSI score of 76 is below average, but it's unchanged from 2020. It has a 3.6-star average customer rating on Consumer Affairs.

Little Caesars

The pizza chain's 2.1-star Trustpilot rating doesn't indicate consumers are satisfied. Customers complain most about mediocre pizza and unfriendly employees.

Panda Express

Panda Express didn't participate in the 2020 ACSI survey, but its below-average score of 76 on the 2021 report isn't surprising given its 1.6 Trustpilot rating.


Subway's ACSI customer satisfaction score dropped four points, the highest year-over-year reduction, from 79 to 75.

Dairy Queen

D.Q. has a 3.7 overall customer rating out of 5 stars on Consumer Affairs, however users have criticised it for long wait times, excessive pricing, and poor quality.

Taco Bell

The 2021 ACSI study tied Taco Bell with Dairy Queen at 74. D.Q., with a 3.4-star rating on Consumer Affairs, is trusted more than Taco Bell.

Jack in the Box

Jack in the Box scored 73 on the ACSI survey again this year. 


Popeyes' 74 on last year's ASCI poll wasn't fantastic, but this year's dropped another point. Popeyes has a 1.6-star Trustpilot rating.


Sonic's ASCI declined one point this year, like Popeyes'. . Many reviewers complained about Sonic's subpar cuisine and unfriendly employees.


Wendy's ACSI customer satisfaction dropped three points from 76 to 73. .


McDonald's scored the same in the 2020 ASCI poll, when it was likewise named the least trusted fast food chain. It has a 3.8 out of 5 Consumer Affairs rating.

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